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Part Time Equipment Service Dispatcher

Location: 

Charlotte, NC, US

 

Requisition ID:  12226 

Functional Area: Equipment Services

Posting Locations: Charlotte

 

Equipmnt Service Dispatcher

 

 REFRESH your career by joining our exceptional team! Coca-Cola Bottling Co. Consolidated (CCBCC), the largest independent bottler in the US, is looking for an Equipment Service Dispatcher!

 

Things you should know about working as a Equipment Service Dispatcher:

 

The Equipment Service Dispatcher contributes to the overall success of CCbcC by executing daily operations that measure, evaluate and support Customer Care Center staff and their performance.  This is inclusive of, but not limited to driving incremental sales and sales development, resolving customer service opportunities, handling escalated Caller/customer concerns, providing Center Floor Support, tracking and reporting to address sales/delivery initiatives or opportunities, and ongoing coaching, teaching and training with staff.   The CcC Floor Lead is a strategic leader and logical thinker that believes in the vision and progression of the Contact Center.  This position cultivates relationships at all levels and works closely with CCC Management, Senior Leaders and various business partners to ensure company objectives and goals are applied and met.

 

What would success look like?

 

• Planned and unplanned coaching, teaching and training of staff as it relates to sales/delivery processes, customer service, Company and Center policies, procedures and best practices, etc.

• Floor support and high level of staff engagement; serve as resource for staff to answer questions, troubleshoot and problem solve issues

• Resolve customer/caller issues; address and resolve escalated calls and emails.

• Monitor ISR Call Progress and End of Day Processes

• Adaptability and flexibility to support day to day business needs, inclusive of but not limited to call taking, backfill ISR duties, backfill Leadership duties, etc.

• Manage projects as assigned by Managers and Senior Leadership

• Facilitate Team / Center meetings or Huddles

• Develop relationships with business partners and drive business objectives; provide communication on customer opportunities and potential exposures

• Act as SME for National Accounts / Chain Management; coordinate efforts, results and communication to the Center and OPCDM teams

• Identify and address staff performance issues in collaboration with Leadership.

• Support Business Continuity Plan

 

QUALIFICATIONS

 

• At least 6 months of experience as a Customer Care Center Inside Sales Representative at CCBcC is required

• Excellent interpersonal, verbal, and written communication skills dealing with customers, callers, sales and operations personnel daily

• Ability to engage and collaborate with management, decision makers and influencers at any level

• Exceptional knowledge and proven demonstration of Company and CCC policies, procedures, processes and culture

• Demonstrated success with current Performance Expectations, as well as proven sales and customer service skill sets

• Superior time management skills, with the ability to prioritize and make sound judgement decisions is a must

• Strong organizational and planning skills are required

• Proficiency with MS Word, Excel, PowerPoint, Sharepoint, CONA CRM & ECC; Tableau a plus

• Solid ability to multi-task and manage projects with competing deadlines, simultaneously

• Ability to document in complete detail, organize and summarize data

• Open to minimal travel within CCBCC’s territory for training

 

 

All candidates will be subject to pre-employment testing: Background Check, Drug Screen, and Physical Abilities Test (if applicable).

 

 

 

 

 

 

 

Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.


Nearest Major Market: Charlotte

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