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Manager, HR Shared Services


Charlotte, NC, US


Requisition ID:  24301 

Posting Locations: Charlotte


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Manager, HR Shared Services


REFRESH your career by joining our exceptional team! Coca-Cola Consolidated, the largest bottler in the U.S., is looking for a Manager, HR Shared Services!


Things you should know about working as a Manager, HR Shared Services:


Oversees both strategic and routine functions of the HR Shared Service team including HR Service Center Operations, development and maintenance of all HR Policies and Procedures, management of the corporate relocation program, preparation of all severance agreements and outplacement coordination, HR Compliance, management of Case Management systems and the Business Conduct Hotline case management system. Continuously collaborate with leaders of other HR functions, legal, ISS and all field leaders who require assistance.  Works closely with other HR stakeholders and leads team in actively supporting a “One HR” culture.


What would success look like?


  • Select, train, schedule, coach, mentor and develop the HR Service Center team to ensure the highest level of service for all interactions to support the Company’s brand and contribute to increased teammate engagement and retention.  
  • Actively promote a customer focused team environment where confidentiality is second nature (employee data, situations and conversations that may that may arise in the course of performing job duties).
  • Serve as a primary stakeholder in our new HR Case Management Solution. Assist leader in standing up the most compelling KPI’s and analyze data to enable better and more efficient service while identifying opportunities for operational improvement and team development. 
  • Manage our teammate knowledge base content, the development of reference documentation, and training to ensure the Service Center’s readiness in responding to broad HR subject matter, accurately and consistently.
  • Analyze requests and inquiry data to identify trends and process improvement opportunities that build capacity and efficiency within the HR Service Center.  
  • Work with leader to host dialogues that promote centralizing, streamlining and expanding the HR Service Center’s scope of services to better serve the HR Team and the Organization.
  • Inspire a team that serves others by providing inbound teammate contact resolution in a timely and efficient manner to meet SLA’s and ultimately be recognized as a team of distinction.
  • Manage coordination of relocation cases as needed to facilitate movement of key talent throughout the organization.  
  • Recommend exceptions to current company policy for review and approval by HR Operations Director and Sr. VP HR
  • Manage coordination of all severance agreements required as a result of performance management, organizational redesign or any other compelling business reasons.  
  • Collaborate with legal, HRBPs and payroll to ensure that all facets of the agreement are upheld by the company.
  • Conduct benchmarking regarding company policies and procedures then recommends policy updates to remain aligned with government and local regulations, external markets and internal company culture in order to maximize teammate satisfaction.
  • Manage company compliance activities including I-9 compliance, bulletin board postings, provision of data and employee information for legal cases, manage unemployment and employment verification requests.
  • Provide HR data for company quality audits.
  • Manage all third party vendor relationships pertaining to HR Shared Services to ensure fulfillment of SLAs and adherence to budgets.
  • Significant collaboration with all facets of HR inspiring a true ONE.HR team, with legal, ISS, quality and leaders from every functional area in response to service requests and system maintenance.
  • Other duties as assigned.





  • 2 years of experience working in high-volume contact center environment with progressive responsibility and 1 year of experience serving as a mentor or coach to others (1 year of experience inspiring and motivating a team preferred).
  • Functional knowledge of call center operation and related success metrics.  (HR service center preferred.)
  • Ability to select, coach and develop team members.
  • Knowledge of human resources, benefits and payroll processes.
  • Strong process orientation and project management skills.  
  • Big picture mindset, excellent problem solving, strong interpersonal skills, Ability to prioritize work, interpret data, initiate and implement change. Ability to manage and administer a broad range of tasks including resolving complex issues,  complaints, and interpreting policies and procedures.
  • Experience with HR systems and technology (e.g. SAP HR, Kronos, Case Management, etc.)   

All candidates will be subject to pre-employment testing: Background Check, Drug Screen, and Physical Abilities Test (if applicable).



Coca-Cola Consolidated, Inc. is an Equal Opportunity Employer.

Nearest Major Market: Charlotte